Terms and Conditions
Last updated: January 15, 2024
1. Acceptance of Terms
By accessing and using Sticker Shuttle's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Services Description
Sticker Shuttle provides custom printing services including:
- Custom vinyl stickers and decals
- Specialty stickers (chrome, holographic, glitter, clear)
- Sticker sheets and multi-packs
- Vinyl banners and signage
- Design and proofing services
3. Order Process and Pricing
Ordering
- All orders must be placed through our website
- Prices are calculated based on size, quantity, and material specifications
- Custom quotes may be provided for large or complex orders
- Payment is required in full before production begins
Pricing
- All prices are in USD and include applicable taxes
- Shipping costs are calculated separately
- Prices are subject to change without notice
- Promotional pricing may have specific terms and limitations
4. Design Requirements and Proofs
File Requirements
- High-resolution files (300 DPI minimum) preferred
- Accepted formats: PDF, PNG, JPG, AI, EPS, SVG
- Vector files recommended for best quality
- Color mode: CMYK preferred, RGB acceptable
Proof Approval
- Digital proofs will be provided for approval before production
- Customer is responsible for reviewing and approving all content
- Production begins only after proof approval
- Changes after approval may incur additional fees
5. Production and Shipping
Production Times
- Standard production: 3-5 business days after proof approval
- Rush orders available for additional fees
- Production times may vary during peak seasons
- Custom or complex orders may require additional time
Shipping
- Shipping options and costs calculated at checkout
- Free shipping available on qualifying orders
- International shipping available to select countries
- Customer responsible for customs fees and duties
6. Payment Terms
- Payment processed securely through industry-standard payment processors
- Accepted payment methods: Credit cards, debit cards
- Store credit and promotional codes may be applied
- Failed payments may result in order cancellation
- Refunds processed according to our return policy
7. Intellectual Property
Customer Content
- Customer retains ownership of submitted designs and content
- Customer grants Sticker Shuttle license to reproduce content for order fulfillment
- Customer warrants they have rights to all submitted content
- Sticker Shuttle may showcase completed work for promotional purposes
Prohibited Content
- Copyrighted material without proper authorization
- Trademarked logos or brands without permission
- Offensive, inappropriate, or illegal content
- Content that violates third-party rights
8. Quality and Satisfaction
- We guarantee the quality of our materials and workmanship
- Color variations may occur due to monitor differences and printing processes
- Customer satisfaction is our priority - contact us with any concerns
- Defective products will be reprinted or refunded at our discretion
9. Returns and Refunds
- Custom products are generally non-returnable unless defective
- Refund requests must be made within 30 days of delivery
- Proof of defect or error required for refund consideration
- Shipping costs are non-refundable unless error is ours
- Store credit may be offered as alternative to refunds
10. Limitation of Liability
Sticker Shuttle's liability is limited to the cost of the products ordered. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
12. Modifications to Terms
Sticker Shuttle reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.
13. Governing Law
These terms are governed by and construed in accordance with applicable local laws. Any disputes will be resolved through binding arbitration or in the appropriate local courts.
14. Contact Information
For questions about these terms and conditions, please contact us:
Email: orbit@stickershuttle.com
Support: orbit@stickershuttle.com